1. Received
Your order has been logged and is queued for processing. Details can still be corrected at this stage.
Contact Us
Tell us what you need help with.
Email is the fastest way to reach us. Include your order number if you have one, or the brand and model number if you're asking about a product — it saves a round trip and gets you a useful answer first time.
- Emailsupport@vzalcoinconline.com
- Address3101 Emmons Ave
Brooklyn, NY 11235 - Business HoursMonday – Friday, 9am – 5pm ET
- Helpful To IncludeOrder number, or brand and model number
Order Status
Where your order is, stage by stage.
If you'd like an update, email us your order number and we'll tell you exactly which stage it has reached.
2. Processing
Stock is confirmed and the order is being prepared. Larger and fragile items are packed for transit.
3. Shipped
The order has left us and tracking information is issued so you can follow it to the door.
4. Delivered
The carrier has completed delivery. Inspect the item promptly and tell us straight away if anything is wrong.
Shipping Information
How orders reach you.
Orders are processed on business days. Once dispatched, transit time depends on the carrier, the service selected and the destination.
- ✓Tracking
Tracking details are provided once an order ships so you can follow its progress.
- ✓Oversized items
Large televisions, floor-standing speakers and similar items may ship by freight and can require a delivery appointment.
- ✓Damage in transit
Inspect your delivery on arrival. If the carton or contents are damaged, contact us promptly and keep all packaging.
- ✓Addresses
Check your delivery address carefully. Once an order has shipped, the address usually cannot be changed.
Returns & Exchanges
If something isn't right.
Contact us before sending anything back — we'll confirm whether the item is eligible and tell you how to return it so your refund or exchange isn't delayed.
1. Get in touch
Email us with your order number and what's wrong. We'll confirm eligibility and give you return instructions.
2. Pack it properly
Return the item complete — original packaging, accessories and documentation — and packed well enough to survive the trip back.
3. Refund or exchange
Once the return arrives and is inspected, we process the refund to the original payment method or send the exchange.
Warranty Assistance
Help with a manufacturer warranty claim.
Products are covered by the manufacturer's warranty that applies to that brand and model. We're not the warranty provider, but we will help you use it.
Confirming coverage
We can tell you which warranty applies to your model and what it does and does not cover.
Proof of purchase
Manufacturers normally require dated proof of purchase. We can re-supply your order details if you no longer have them.
Filing the claim
We'll point you to the right service channel for the brand and help you provide what they need to process it.
FAQs
Frequently asked questions.
Can I buy directly through this website?
No. This site is an information resource for our company, our product range and our customer support — there is no online checkout. To ask about a product or place an order, contact us by email and we'll take it from there.
How do I check the status of an order?
Email us your order number and we'll confirm which stage it has reached and, once it has shipped, provide tracking information.
What information should I include when I contact you?
For an order question, your order number. For a product question, the brand and model number, and what you're trying to achieve — the room, the vehicle, or the rest of the system it needs to work with.
Do you ship large items like televisions?
Yes. Oversized and fragile items such as large televisions and floor-standing speakers are packed for transit and may ship by freight, which can involve a delivery appointment. We'll tell you what to expect before the item ships.
My item arrived damaged. What do I do?
Contact us promptly and keep all of the original packaging. Transit damage claims depend on the packaging being available for inspection, so please don't discard it.
How do I return or exchange something?
Contact us first so we can confirm eligibility and issue return instructions. Returning an item without contacting us can delay or complicate your refund. Full details are in our Return & Refund Policy.
How long does a refund take?
Refunds are processed once the returned item has arrived and been inspected. After we process it, the time for the credit to appear depends on your bank or card issuer.
Who handles the warranty on my product?
The manufacturer of that brand and model provides the warranty. We help you identify the correct coverage, supply proof of purchase and reach the right service channel. See our Warranty Policy.
Do you sell to dealers and trade buyers?
Yes. V. Zalco, Inc. operates as both a retailer and a distributor. Contact us with your requirements and we'll respond with the relevant information.