Always contact us before returning anything. An unannounced return is slower to identify and process, which delays your refund.
1. Before You Return Anything
Contact us with your order number and the reason for the return. We will confirm whether the item is eligible and provide return instructions. Returns sent without contacting us first may be delayed or, if we cannot identify them, refused.
2. Condition of Returned Items
To be eligible for a refund or exchange, an item should be returned:
- in the condition in which it was received;
- complete, with all accessories, cables, remotes, manuals and documentation;
- in its original manufacturer packaging, including internal protective material;
- packed securely enough to survive return transit undamaged.
An item that arrives back damaged, incomplete or in a condition that prevents resale may receive a reduced refund or, in some cases, may not be eligible for refund.
3. Items That May Not Be Returnable
Some items cannot be accepted for return, including:
- items ordered specially or built to your specification;
- products that have been installed, modified, or physically altered — for example car audio equipment cut into a vehicle harness;
- consumable and hygiene-related items, such as in-ear headphones, where the seal has been broken;
- items damaged by misuse, accident, or by being returned without adequate packaging.
4. Faulty and Incorrect Items
If an item arrives faulty, or is not what was ordered, tell us promptly. We will put it right — by replacement, exchange or refund — and we will cover the cost of return shipping where the fault or error is ours.
A fault that appears later in the product's life is normally handled under the manufacturer's warranty. See our Warranty Policy.
5. Return Shipping Costs
Where a return is due to our error or a faulty item, we cover return shipping. Where a return is for another reason — for example the item is no longer wanted — return shipping is the customer's responsibility, and original shipping charges are generally not refundable.
We recommend returning items using a trackable service. Until a return reaches us, it remains your responsibility, and we cannot refund an item that never arrives.
6. Refunds
Once your return arrives and has been inspected, we will notify you of the outcome and process the refund. Refunds are issued to the original method of payment.
After we process a refund, the time taken for the credit to appear on your statement depends on your bank or card issuer and is outside our control.
7. Exchanges
If you would prefer an exchange rather than a refund, tell us when you first make contact. Exchanges depend on the replacement item being available; where it is not, we will discuss the alternatives with you.
8. Restocking
A restocking fee may apply to returns of non-faulty items, particularly where an item is returned incomplete or without its original packaging. Where a restocking fee applies to your return, we will tell you the amount before the return is processed.
Contact
Questions about this policy can be sent to support@vzalcoinconline.com, or by mail to V. Zalco, Inc., 3101 Emmons Ave, Brooklyn, NY 11235.